FAQ
1. How do I place an order on BabyLeya.com?
Placing an order on BabyLeya.com is simple:
- Browse our selection of children's clothing and click on the products that interest you.
- Select the size and quantity, then add them to your cart.
- Once you’ve completed your selection, go to your cart and click “Checkout.”
- Fill in your shipping and payment details, then confirm your order.
2. What payment methods do you accept?
We accept the following payment methods:
- Credit cards (Visa, MasterCard, American Express)
- PayPal
- Shopify Payments
All transactions are secured with SSL encryption.
3. Do you ship internationally?
Yes, we deliver throughout Europe. Shipping costs are calculated at checkout based on your destination and the weight of the items ordered.
4. What are the delivery times?
Delivery times vary depending on your location:
- For orders within Europe, delivery times are typically 5 to 14 business days. You will receive a confirmation email with tracking information once your order has been shipped.
5. Can I track my order?
Yes, once your order has been shipped, you will receive a confirmation email with a tracking link. You can also track your order by logging into your account on our website.
6. What is your return policy?
You have a 14-day right of withdrawal from the date you receive your order to return an item that is unused, unworn, and in its original packaging. You can also return an item for an exchange within 30 days. For more details, please refer to our Return Policy.
7. What if I receive a defective or incorrect item?
If you receive a defective item or if your order is incorrect, please contact us at babyleya.contact@gmail.com with the details and photos of the item. We will offer you an exchange or a refund, and we will cover the return shipping costs.
8. Can I cancel or modify my order?
If you would like to cancel or modify an order, please contact us as soon as possible at babyleya.contact@gmail.com. If the order has not yet been shipped, we can cancel or modify it. Once the order has been shipped, we can no longer make changes.
9. Do you offer discounts or promotions?
Yes, we regularly offer promotions and discounts. To stay updated, sign up for our newsletter and follow us on social media to be informed about the latest offers and new arrivals.
10. Are the clothes available in different sizes?
Yes, each product on BabyLeya.com is available in multiple sizes. Check the product description for available sizes and access our size guide.
11. How can I contact you?
If you have any questions, you can contact us at babyleya.contact@gmail.com or through our contact form on the Contact Us page.
